Forensic Audit

A detailed diagnostic of usability, accessibility, and UX performance.

Understand what works and what doesn’t

The Forensic Audit is a diagnostic review of a product’s design; combining user research, accessibility testing, and heuristic analysis to identify weaknesses and opportunities for improvement.

Evidence of where friction occurs and why
Contextual understanding of user needs
Research-backed insights to guide product decisions
A prioritized roadmap for next steps

01

Audit the System

We begin with a structured review of how the product performs; measuring usability, accessibility, and design consistency. This gives us a factual baseline before adding human insight.

Design audit
02

Deepen the Research

Next, we look beyond the interface to understand how people use and maintain the system. Through user and stakeholder research, we uncover the decisions, needs, and constraints shaping its current form.

Contextual interviews Rapid user testing User research
03

Define the direction

We synthesize everything we’ve learned into clear, actionable priorities; connecting evidence with context. The outcome is a practical roadmap that shows where design improvements will have the greatest impact.

Findings synthesis

Quote:“Working with Ura was incredible! Their team jumped in on short notice to create thoughtful, beautifully designed social media assets that perfectly captured our report’s message and branding.”

Quote:“Ura Design improved our visibility, boosted our reputation and confidence. I like the fact that we can work asynchronously and we do not need to have many videocalls, which break our flow.”

Quote:“Working with Ura was a truly professional experience rooted in purpose and social impact. Their team brought honesty, collaboration, and a strong sense of community value to the project, leaving a big positive impact on our work. Ura Design is a genuine example of what it means to combine professionalism with heart.”

Quote:“Ura's team was ready to support us anytime we had questions about existing designs or the illustration system they've built for us, and even as external contractors, they have been an irreplaceable part of our team for a while. Huge kudos to the team!”